UX Research + Strategy
This page is a collection of my projects spanning across my time at Kyndryl and Team Epiphany.
It’s been segmented as such to allow for a more streamlined experience for you: a place to understand both the breadth and depth of my work-related projects.
Recent projects I have led:
Things I am great at:
Research and journey mapping, aligning analytics teams, legal
leads, and field operators.Shaping product features and securing executive buy-in.
Translating complex business objectives into actionable research initiatives across multi-industry clients, executing studies that illustrated user behaviors, needs, and friction across enterprise ecosystems.
Developing frameworks and reusable toolkits for insight-sharing and service modeling across global teams, improving delivery velocity and stakeholder clarity.
Presenting user findings and feature strategy to senior leadership and partner organizations, influencing cross-functional alignment.